What Information We Hold and Why
We collect the details you provide when registering — your name, contact number, and the wallet identifiers you link to your account, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, our system logs the transaction reference and timestamp so we
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can resolve any payment queries you raise. We also collect device and session data: browser type, IP address, and pages visited. This helps us detect unusual login attempts and keep your account secure. Cookies and similar tracking tools record how you navigate our lobby, which we
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use to improve your experience and serve relevant content. We do not sell your personal data to third parties. We share information only where required by applicable law, or with payment processors — including the local wallet networks you use — to complete your transactions. Data
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retention periods vary by the type of record: account identity data is held for as long as your account is active and for the period required by applicable regulations thereafter. You can write to us at any time to ask what we hold on you. We
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will respond within the timeframe required under applicable rules for your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.